Acclaimed Industry Consultant and Hotelier Hanley Chew to Lead Malaysian Hospitality Group on New Innovative Course
KUALA LUMPUR, MAY 2016 – Berjaya Hotels & Resorts (BHR), a Malaysian hospitality brand of 14 hotels & resorts across 6 countries in 11 unique destinations, has appointed Mr Hanley Chew as Chief Executive Officer (CEO) of the company effective April 1, 2016.
Internationally reputed as an excellent hotelier and corporate leader with more than 25 years of experience within the hospitality, travel and time-share industries, Mr Hanley has held key portfolios with local and international hotel chains in Malaysia, Myanmar, Indonesia and China. His extensive experience in the industry, fuelled by his passion and proven achievements will further strengthen the foundation of the group and set the group on its trajectory growth path in the near future.
“With his talent to identify good business opportunities and a strong conviction to achieve the vision set for the organisation as a whole, Hanley is the right man for the role. He has a clear customer-driven perspective where customer satisfaction always comes first. This coupled with a genuine personality and high regard for quality, makes me confident that he will elevate the company to the next level,” said Mr Foo Toon Kee, BHR’s COO.
As part of the overall responsibility for the company’s business, Hanley will bring into line new product innovations and marketing initiatives that will better meet the needs of the new breed of travellers, in line with emerging travel trends, both locally and internationally.
“The travel and tourism industry is one of the fastest growing economy sectors in the world and the growing group of frequent travellers are blurring the line between traditional travel behaviours and new trends. The KEY is to embrace this evolution and build the capabilities to advance the group to facilitate this phenomenon where travelling, technology and communications go hand-in-hand to deliver sustainable results,” Hanley commented when asked about his focus for the group.
“BHR is a very strong brand with a long-standing reputation in the industry and well-recognised products and services. I am excited to be part of the team to bring the group to its next level. I am confident that together, we will be able to deliver even more value-oriented and meaningful experiences for our valued customers and raise the bar for the entire group, especially in the international arena,” added the CEO.