Submit a Claim | Berjaya Hotel
Best Rate Guaranteed
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Submit a Claim

How to Submit a Best Rate Guarantee Claim?

Before submitting a claim, please ensure that you read the Terms & Conditions stipulated.
An example of how the Best Rate Guarantee works:

Step 1: View the Terms & Conditions and then book your stay at the lowest possible rate for a hotel in Kuala Lumpur, Malaysia on the Berjaya Hotels & Resort's website ( for a rate of USD100.

Step 2: Within 24 hours, you find a rate of USD80 through another website with the exact matching booking requirements, i.e. same hotel, same number of guests, same type of accommodations, and for the exact same date.

Step 3: Complete the Best Rate Guarantee Claim Form and submit to us by fax or e-mail, along with the appropriate form of evidence.

Step 4: Upon verification that your booking on is confirmed and proof that the lower rate is available and bookable via a competing website, the hotel team will modify your room rate to USD72 (10% better than the lower rate you reported) to honour our Best Rate Guarantee policy!

Step 5: Stay at Berjaya Hotels & Resorts with absolute confidence that you have booked the lowest rate available for your room.