CAREERS

Due to our rapid expansion and China market penetration, we are now seeking high achievers and motivated professionals with relevant experience to join our Hotels & Resorts Division.

Responsibilities:

• Provide translations for contents and materials from English to Mandarin.
• Provide copywriting style which caters to China market.

• Perform creative copywriting, translating, copy editing and proofreading all contents such as web, prints, videos, marketing, campaigns, as well as other publicity-related materials.
• Ensure translated content conveys the intended meaning while ensuring quality that adheres to our brand's style.
• Strong ideation skills for campaigns that will require script, headline, long and short-form copy.
• Familiar with various social media platforms and their copy requirements.
• Plan and write unique and compelling copy for social content across variety of platforms, including social, with a strong focus on driving traffic and conversion, growing qualified audience, and boosting engagement.
• To source and verify qualified KOLs/influencers and execution of trips to properties.
• Creating process-related content for corporate communication when needed.
• Perform editorial tasks which include drafting and editing of written communications (including press releases, articles, speeches, scripts, memos, official letters and reports) that showcase brand leadership and position the company as a whole for business, internal and consumer audiences.
• Research industry-related topics, identify customers’ needs and recommending new content to address gaps in the company's current content.
• Conducting keyword research and using SEO best practices to increase traffic to the company website.

Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in Art/Design/Creative Multimedia, Advertising/Media, Linguistic, Mass Communications and Journalism or equivalent background that involves copywriting/translation.
• Proficiency in Mandarin is a must.

• Impeccable command in both Mandarin and English (written and verbal).
• Preferably with China social media platforms management experience.
• Team player, and also an independent, initiated individual with the drive to learn a variety of tasks.
• Detail-oriented, yet able to meet deadlines under pressure.
• Minimum 5 years of experience as Chinese Copywriter or similar role, ideally in large, multi-national organisations or journalism background would be highly advantageous.
• Must be able to provide strong copywriting portfolio

Job Responsibilities

• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Analyses information and evaluate results to choose the best solution and problem solving.
• Generates and provides accurate and timely results in the form of reports, presentations etc.
• Conduct sales strategy analysis and refines as appropriate to increase market share for all properties.
• Analysed period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
• Assist with account evaluation process and validates conclusion.
• Updates market knowledge and align strategies and approaches accordingly.
• Achieve and exceeds goal including performance goals, budget goals, team goals, etc.
• Establish long-range objectives and specifying the strategies and actions to achieve them.
• Demonstrate knowledge of job relevant issues, products, systems and processes.
• Explore opportunities that drive profit, create value for clients, and encourage innovation, challenge existing processes/systems/products to make improvements.
• Ensure hotel strategies conform to brand philosophies and initiatives.
• Ensures that sales strategies and rate restriction are communicated, implemented and modified as market conditions fluctuate.
• Communicate proactively with properties regarding rate strategy and restrictions.
• Assist hotels with pricing and provides input on business evaluation and recommendations.
• Uses reservation systems and demand forecasting system to determine, implement and control selling strategies.
• Check distribution channels for hotel positioning, information accuracy and competitor positioning.
• Initiates, implements and evaluates revenue tests.
• Provide recommendation to improve effectiveness of revenue management processes.
• Communicate brand initiatives, demand and market analysis to hotels.
• Acts as a liaison, when necessary, between property and regional/corporate systems support.
• Work closely with all relevant hotel departments to ensure optimization of revenue opportunities. Examples includes but not limited to:

1. Reservations and/or Front Office - develop and implement transient pricing/selling strategies (control room events and critical periods, distribution channels (online & offline), maximizing potential for each room type, upselling/cross-selling efforts, etc.
2. Sales & Marketing, Marketing Communications and/or Digital Marketing – develop and implement group pricing/selling strategies, perform group/displacement analysis group block management, anticipate the need for and utilize promotions according to demand/season, annual contracting/RFP process or corporate & travel agent accounts, evaluate the hotel’s position in respect to competition (competitors’ analysis), online & offline distribution & visibility etc.
3. Meeting & Events – maximization & yielding of function/event space, forecasts, displacement analysis, etc

• Evaluates third party system (eg; PMS and/or RMS) for accuracy of system parameters, inventory, rates, transient demand, and group forecast/potentials; and to ensure all booking channels are in sync with each other.
• Provide monthly reporting on historical activities, as well as future data to be used for strategic decisions.
• Contribute to and support the annual budgeting process.
• Support all strategic business planning and related hotel concerns.
• Attend designated meetings as required (examples include but not limited to: sales meetings, forecast meetings, budget preparation, performance reviews, etc); chair revenue strategic meetings as required.
• Maintain regular, open communication with reservations, sales, front office and/or any other relevant departments on areas affecting the optimization of revenue opportunities; educate and keep all team members updated on philosophy of revenue management.

Requirements

• A minimum of 5 years or more work experience in a senior capacity within a reservations or revenue management role
• Must possess the following character traits: commercial business sense, entrepreneurial spirit, motivational leader, effective communicator and ability to improve the bottom line
• Aptitude for deriving information from data and using information to determine tactics and strategies
• Understanding of distribution channels and ability to maintain good working relationship with all stakeholders
• Knowledge of hotels operations and experience in managing multiple properties is an added advantage
• Possess a degree in either Hospitality or Tourism Management, Business Administration or Marketing

Job Responsibilities

• Creation, copywriting, editing, publishing and share daily content on all property’s social media platforms.
• Planning and execution on high engagement social media content that reflects various brand's voice.
• Planning and execution to increase social media followers.
• To identify, propose and execute paid advertising (boosting) for maximum visibility and reach.
• Collate data and prepare daily/weekly/monthly reports.
• Use social media to engage with consumers, respond to enquiries or complaints, and to promote company initiatives.
• Coordinate between design teams, copywriters and other content creators.
• To create/update department SOP.
• To organise Content Creator trips.
• Assist in event/media/fam trip coordination.
• Provide relevant marketing support according to goals aligned, as and when required.

Requirements

• Candidate must possess at least Diploma/Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Marketing, or equivalent.
• Good spoken and written communication skills in both English and Bahasa Malaysia. Written and spoken knowledge of other languages will be an added advantage. 
• At least 1-2 years of working experience in PR, social media marketing or related field.

Job Responsibilities

• Assist in general office duties including, but not limited to research, updating necessary records and documents, general coordination. 
• Support day-to-day operations compile data for business reporting purpose.
• Contributes to team effort by accomplishing related results as needed.
• Able to efficiently carry out general administrative duties.
• Other duties as assigned.

Qualifications

• Degree in Marketing/Business Studies/Administration/Management/Mass Communications, Human Resource/Finance Accounting or any other related field.
• IT savvy and familiar with Microsoft Word, Excel, PowerPoint and etc.
• Passionate to learn and grow professionally.
• Prefer an intern who can start immediately.
• Proficient in English and Bahasa Malaysia

Job Responsibilities

• Responsible to secure new and repeat business to meet sales target. Soliciting function room business/seminars, conventions, conferences, exhibitions and any other private or public gatherings
• Responsible to achieve the monthly / annual target room budget based on the areas of coverage / market industry assigned by servicing existing accounts and developing new business
• To attend and participate in sales trips, tradeshows, promotions etc representing Berjaya Hotels & Resorts
• Entertaining specific accounts that have business potential to maintain good business relationships
• To organize and coordinate sales activities and promotions when required
• To make constructive suggestions on special sales plan / promotion revision to meet the competition, increase revenue and improve sales effort
• To perform any other duties as directed by the Management
• To take any additional duties and responsibilities delegated by the Head of Department
• To perform any other duties as directed by the Management

Requirements

• Candidate must possess at least a Diploma in Marketing / Business Studies/Administration/Management or equivalent.
• At least 5 years of working experience in the related field is required for this position preferably in hospitality industry
• Excellent interpersonal skills and strong leadership qualities
• Familiar with Tioman & Redang Island and have established contacts with local Travel Agents
• Matured, result-oriented, self-motivated and able to work independently
• Possess own transport and willing to travel

Job Responsibilities

• Develops a business plan and sales strategy for the respective market segments that ensures attainment of company sales goals and profitability.
• Building strong rapport with key accounts and providing efficient service to maintain business support
• Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.
• Initiates and coordinates development of action plans to penetrate new markets.
• Assists in the development and implementation of marketing plans as needed.
• Provides timely feedback to senior management regarding performance.
• Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
• Maintains accurate records of all pricings, sales, and activity reports
• Controls expenses to meet budget guidelines.
• Maintaining highest standards of professionalism and maintaining professional business confidentiality at all times
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team

Requirements

• Diploma / Bachelor degree in related areas
• Minimum 3 years experience in hotel sales & marketing, added advantage if sales experience in 5 star resorts
• Familiar with Tioman & Redang Island and have established contacts with local Travel Agent's
• Good Exposure to corporate accounts and government agencies
• Proven leadership and ability to drive sales teams.
• Possess positive working attitude, result-driven, independent & self-motivated
• Sales Oriented with proven sales record
• Possess own transport & willing to travel

Job Responsibilities

• To prepare full set of monthly management accounts
• Responsible for timely completion of monthly financial reports
• Responsible for preparation of budget / forecast
• Liaise with auditors, tax agents, bankers & secretarial
• Maintain records of all financial documents
• Any other duties assigned form time to time by the Management

Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree Post Graduate Diploma, Professional Degree , Finance/Accountancy/Banking, Business Studies/Adminstration/Management or equivalent
• At least 5 years of working experience in the related field is required for this position
• Ability to work independently or as a team player, with positive working attitude
• Able to take on multi-tasks, meet tight deadlines and work under pressure

Job Responsibilities

• Responsible to provide full HR support such as recruitment, training & development, employee relations, compensation & benefits and industrial relations
• To manage the HR team ensuring that they are clear about expected standards of performance, motivated and developed to provide professional HR services
• To ensure that effective and appropriate HR Policies and Procedures are in place which meet legal requirements, best practice and organisational objective
•  To continually review and monitor progress against the HR action and objectives and ensure that staff and budget resources are appropriately allocated and deployed
• Ensure that effective learning and development, recruitment and health and safety strategies, procedures and polices are developed, implemented and monitored
• To manage and lead on HR projects and initiatives ensuring that implementation is achieved on time and in budget
• Responsible for records of personnel transactions such as hires, promotions, transfers, performance reviews, and terminations
• Other ad-hoc duties that are assigned from time to time

Requirements

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Human Resource Management or equivalent.
• At least 6 year(s) of working experience in the related field is required for this position.
• Well verse in Labour Laws
• Proactive, resourceful and ability to perform multi-tasking and with minimum supervision in fast pace environment
• Must have a strong command of spoken and written English
• Good Microsoft OS skills and knowledge
• Ability to be both a team player and independent performer
• Excellent interpersonal and communication skills
• Must have experience in Hospitality industry 
• Must be willing to work in Redang Island

Responsible for keeping track of guest journeys, interacting with guests across channels and platforms, and coordinating with all internal stakeholders such as marketing communication, sales, account management and so on, in order to keep fine-tuning the guest’s experience.

Job Responsibilities

• Actively involved in building teamwork between Guest Relations, Front Office Sport & Recreation, F&B as well as Butler Service
• Understand the hotel’s vision and brand personality and ensure it is integrated in your daily work practices
• Knowledgeable of the markets the property is competing in and update sales strategies and service accordingly
• Utilizes resources efficiently and thinks “outside the box” in challenging or difficult situations
• Promotes ideas on the behalf of self, others, teams, and the business to achieve both financial and guest satisfaction targets.
• Creates networks with individuals both in and out of the business to help profile the property and its people in a positive and professional way.
• Financially aware of business objectives and the role the department plays in this area
• Communicate in a friendly, tactful and professional manner with guests and suppliers to ensure positive image and experiences
• To ensure a positive guest experience so guests build brand loyalty and affinity, evangelize your product or service and refer their friends, and leave you positive guest reviews that will help your business retain revenue and earn new customers
• Oversee the day to day guest operations to ensure delightful guest experience at all stages of the guest engagement
• Co-ordinates VIP movements with relevant Departments and Butlers as advised.
• Any other duties assigned from time to time.

Requirements

• Minimum requirement of 2 years working in Supervisory or Management Capacity
• Excellent communications skill for both written and verbal. Multiple language skills are preferred but Malay and English language is a must
• Must have full working knowledge of computer systems (i.e MS word, excel)
• Able to work under pressure
• Results oriented and also a team player
• Pleasant personality with good organisational skills
• Excellent and proven problem solving skills
• Independent and self-motivated with good communication, presentation and interpersonal skills and able to train the same in others
• Energetic, result-oriented and prepared to face challenges
• Resourceful and reliable in meeting objectives and expectations
• Experience working with airlines industry will be an added advantage
• Willing to work in Redang Island

This general application section caters to prospective applicants with an interest for employment within Berjaya Hotels & Resorts (BHR) but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment