Carriere | Berjaya Hotel
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Carriere

When it comes to the business of crafting unique experiences, our passion extends beyond our guests. Whilst striving for operational excellence, profitability and giving back to the communities in which we operate, we are just as committed to shape our associates through holistic development and continuously provide them with better remuneration and career advancement opportunities.

See and experience a close-knit culture of responsibility and excellence in execution, where we strive to innovate, inspire, excite, provide a clear vision, and most of all, be driven and want to lead.

Job Responsibilities

  • Lead a team of purchasers in daily functioning.
  • Responsible for sourcing, selecting and negotiating with suppliers to constantly strive for best purchase price while maintaining the highest level of quality, reliability and service.
  • Develop cost reduction strategies in order to negotiate pricing as well as participate actively in supplier development and evaluation programs.
  • Inventory control.
  • Coordinate internally with other team members.
  • Any other duties assigned as and when needed.

Requirements:

  • Candidate must possess at least a Diploma, Bachelor's Degree, or equivalent Degree in any field.
  • 3 - 5 years of working experience in hospitality or food & beverage industries or related field.
  • Preferably Managers specializing in Purchasing/Inventory/Material & Warehouse Management or equivalent. Job role in Purchasing or equivalent.
  • Sound knowledge and skills in purchasing/planning
  • Strong ability in organizing and prioritizing projects
  • Conversant in MS Office applications in English
  • Very good command of both written and spoken English
  • Good interpersonal, communication, negotiation and persuasion skills
  • Combine intelligence, common sense, social confidence, and maturity
  • Strong leadership and ability to lead by example
  • Self-motivated and the ability to direct energy and commitment to achieve excellent results
  • Team player
  • Good track records in material management
  • Able to work under conditions of heavy pressure and resource constraint
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Job Responsibilities

  • Handle full sets of account
  • Assist in preparing monthly management reports and month end closing activities
  • Support the Finance Department cheque preparation, data entry, invoicing, payments, bank reconcialition and any other accounting and administration work.
  • To assist in ad-hoc duties that asigned from time to time.

Requirements:

  • Minimum Diploma in Accounting or professional accounting certificate
  • At least 2 year(s) of working experience in the related field is required for this position, preferably in Hotel Industry
  • Knowledge in Account Payable,accounting software and Fidelio Opera would be an added advantage.
  • Dynamic self-starter with initiate and ability to meet tight deadlines.
  • Ability to start work immediately
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Job Responsibilities

  • To maintain and manage all company website, microsites, digital marketing platform content - ensuring all material are up to date, website is well optimized
  • Work closely with managing supervisor in developing and integrating content marketing strategies
  • Collaborating with the design and development teams for on and off-site conversion optimisation projects
  • Conduct landing page and email campaign tests
  • To provide Online Technical Support for all social media & digital marketing platforms
  • Integrated, identifying objectives/goals and share thoughts on suitable measurement strategies to support the marketing plan focusing on digital marketing channels
  • Compliance and governance of online marketing and consumer protection rules, regulations and policies
  • To perform other ad-hoc tasks assigned by the department head or assigned supervisor

 

Requirements:

  • Familiarity with Web design, Content management systems (WordPress and Drupal), Digital CopyWriting
  • Skill or knowledge of HTML, CSS or JavaScript development and constraints
  • Skill or knowledge of graphic design/multimedia design, UX and basic use of photoshop for simple photo editing experience
  • Experience using Google Webmaster Tools, Google Analytics and Google Tag Manager
  • Keep abreast of new social marketing sites, web technologies and digital marketing trends
  • Ability to prioritize, multitask and perform under tight deadlines

 

Academic Qualifications:

  • Diploma / Bachelor's Degree in Marketing, communication, journalism or related field
  • Preferably minimum 1-2 years of progressive digital marketing experience
  • Knowledge in PHP, ASP.Net, VB. Net, MS SQL and etc.. will be an added advantage
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Location: Berjaya Hills, Bukit Tinggi, Pahang   |   Job type: Permanent

Job Summary:

The Executive Housekeeper is responsible for ensuring efficient operations of the Housekeeping Department in accordance with the Resort standards, as well as supervising the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry.

Essential Duties & Responsibilities:

  • To monitor & supervise daily Housekeeping Department Operations, ensuring all activities are complying with Resort Standard Operating Procedures
  • Carry out daily inspection of the resort in all areas and to ensure the housekeeping standards are maintained to the highest level
  • Implement Best Practices to ensure highest standards of cleanliness and upkeep of guest rooms & public areas
  • Effectively schedule staff so as to maximize the manpower available
  • Co-ordinate closely with the Engineering Department for any maintenance works to be carried out.
  • Ensure that laundry services are of the highest quality for hotel guests, and staff uniforms
  • Liaise with and co-ordinate the works of the housekeeping contractors
  • To maintain a healthy par level of inventory for all room facilities, amenities, chemicals and housekeeping equipment
  • Co-ordinate and communicate effectively with other departments as well as within the department.
  • Keep all employees informed on significant aspects of the resort, communicating with all levels of staff
  • Handle overall supervision of daily inspection for arriving V.I.P.'s, and special guests as well as requests
  • Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way
  • Plan, recommend and develop on job training for housekeeping staff.
  • Perform any other duties as assigned from time to time

Requirements:

  • Candidate must possess at least Diploma in Hotel Management or any other equivalent qualification.
  • Possess minimum 5 years’ working experience in a similar capacity with any 5 star Hotel property.
  • Must be able to communicate fluently in both English & Bahasa Malaysia. Additional Language capabilities will be an added advantage
  • Establish clear direction for team members to achieve organizational & departmental goals.
  • Pleasant personality with excellent interpersonal skills
  • Independent and self–motivated with good organizational skills
  • Candidate must be computer literate
  • Able to work in fast paced & challenging working environment.
  • Applicant must be willing to work in Berjaya Hills Resort, Bentong Pahang
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Location: Berjaya Hills, Bukit Tinggi, Pahang | Job type: Permanent

RESPONSIBILTIES

  • Responsible for the overall operations of the spa (including Langkawi, Taaras & Tioman) that conforms to the Spa Standard Operating Policies & Procedures.
  • Overseeing and motivating spa sales, implement strategies to achieve performance targets, train and mentor the staff.
  • Ensure the spa is operated at highest standards in accordance to the Spa Standard Policies & Procedures
  • To ensure the overall conditions of the spa is tip top and that at all times the spa is clean, tidy, organized, properly scented and with the appropriate spa music. Keep the Maintenance Register of all tools / equipment in the spa. Observe within ‘24 hours’ follow up & action policy on any break down or repairs of facilities, tools or equipment
  • To achieve the sales plan set for the spa.
  • Maintain and monitor customer service levels of all staff. Actively seek new ways to exceed customer expectations. Ensure all guest complaints are satisfactorily resolved and setting example on complaint handling for staff.
  • Compile and submit timely reports as per the requirements of the management
  • Liaise or act as the communicator between higher management and the guests. Provide important feed back or input from guests to higher management

 

REQUIREMENTS

  • At least 6 years experience at a supervisory / assistant manager level within a luxury spa facility
  • Candidates must have good knowledge of spa treatments & procedures, and must be confident in delivering training to a large team of highly-skilled therapists
  • Excellent all-round understanding of spa operations essential
  • Strong man-management skills and the ability to interact with a multi-national team
  • Outstanding customer service skills
  • Highly motivated, energetic and independent
  • Possess leadership qualities and possess ability in staff motivation, team & relationship building
  • Computer literate
  • Professional, well groomed and presentable
  • Must be willing to work in Berjaya Hills Resort, Bentong Pahang
  • Able to travel
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Location: Berjaya Hills, Bukit Tinggi, Pahang | Job type: Permanent

Responsibilities:

  • Willing to work shift hours and weekend / public holidays.
  • Demonstrate a high level of initiative, motivation and professionalism.

Requirements:

  • Minimum SPM / Diploma in qualifications.
  • Good communication and interpersonal skills, both verbal and written.
  • 1-2 years experience in customer focused role in a service relates industry.
  • Must be able to read and write to facilitate the communication process.
  • Possesses basic computer skills.
  • Possesses good grooming and interpersonal skills.
  • A team player with the ability to work independently and highly motivated
  • Willing to work in Berjaya Hills Resort, Bentong Pahang
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Location: Berjaya Hills, Bukit Tinggi, Pahang | Job type: Permanent

Responsibilities:

  • Manage the reception desk, answer all the in-coming calls according to the Company’s standard
  • Redirect calls to respective department in an appropriate manner and take adequate messages when required
  • Handle all visitors and walk-in guests

Requirements:

  • SPM/Cert/Diploma in any related discipline
  • Minimum 1 year working experience, preferably with experience in front line service in the hospitality industry
  • Able to converse well in English and Bahasa Malaysia
  • Possess a friendly attitude, dedication and willingness to learn with good interpersonal and communication skills
  • Willing to work in Berjaya Hills Resort, Bentong Pahang
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This general application section caters to prospective applicants with an interest for employment within Berjaya Hotels & Resorts (BHR) but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

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To ensure the safety of guest, staff, visitors/vendors/suppliers and property, work proactively to prevent theft and vandalism, responds to needs of staff, offers assistance to those in need, provides excellent customer services, and takes direction from department supervisory/management staff.  Work with potentially unpredictable individuals requiring that teamwork and effective communication with other security officers and staff are critical.  

 

Requirements:

  • Must have minimum 5 years of experiences in the safety and security.      
  • Strong analysis, investigation and documentation skills.
  • Ability to lead a team of people towards a specific objective.
  • Ability to lead specific service projects and managing them until completion.
  • Ability to perform root cause analysis and investigation.
  • Ability to perform risk and hazard analysis.
  • OSHA knowledge and computer literate.
  • Good command of English and Bahasa Malaysia.

Job responsibilities:

  • Day to day security operations, implement and improve on security procedures and responsible for access control systems and vehicle control system.
  • Work on crisis awareness, loss prevention, and training of staff.
  • Conduct preliminary investigation and have good working relationship with the police and other relevant government authorities on security matters.
  • Develop and manage security contractors.
  • To enforce disciplinary and work ethics of staff and security personnel.
  • Development, establishment and implementation of Environment, Safety and Health program to meet OSHA, FMA, EQA and related statutory requirement.
  • Liaise with DOSH, BOMBA, and DOE
  • Measures to secure Safety & Health of employees.
  • To inspect the workplace in hotel.
  • To keep statistics on accident and dangerous occurrence at the place of work.
  • Responsible for monitoring and control of waste, air emission and effluent complying with Environmental Quality Act (EQA).
  • Investigate accidents/incidents and make recommendation to management for making working condition as safe as possible.
  • Coordinate safety equipment /Personal Protective Equipment Training (PPE).
  • Maintain report of accidents for management action.
  • Secretariat for Safety & Health Committee.
  • Assumes any other duties that may be assigned from time to time
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To ensure the smooth and efficient running of the Kitchen department, with standards of food quality and presentation in all outlets of the Kitchen department as well as in the staff canteen are met at all times as determined by the standards set by the Hotel and to keep the food cost and other kitchen related expenses within the guidelines.

 

Requirements:

  • Candidate must possess at least a Diploma in Food & Beverage / Culinary Art or any other equivalent.
  • At least 5 years of working experience in the similar position or equivalent in various 5-star rated international properties.
  • Vast knowledge in Kitchen Operations, Banquet and administrations including cost control.
  • Able to work beyond normal working hours and be committed to the job at all times.
  • Excellent leadership quality and good team player.
  • Possess good communication and interpersonal skills.
  • Extensive knowledge on different type of culinary.
  • Must have reasonable command in English.

Job Descriptions:

  • Manage kitchen operation inclusive all duty schedules.
  • Managing food cost effectively and minimizes wastage.
  • Monitor all food are prepared according to Hotel's Standard Operating Procedure.
  • Routine check through all Kitchens, Stores and food production areas to ensure high hygiene level, maintenance standard and safety standard.
  • Routine tours of the dining outlets and related areas with close friendly contact with the guests to maintain high guests’ satisfaction level & hospitality.
  • Monitor, review, and plan kitchen raw material and supplies’ requisitions.
  • Ensure well prepared menu and establish best menu selections.
  • Ensure all Kitchen equipment are in proper working conditions.
  • Able to lead a team of kitchen talents efficiently.
  • Monitoring and supervising Kitchen associates’ work performance.
  • To training and develop all Kitchen's associates.
  • To be updated with existing business activities of the same competitors and changing trend of the business environment.
  • Active participation to meet/maximize the departments’ revenue forecast and exercises
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Requirements:

  1. Certificate in mechanical/electrical engineering or its equivalent.
  2. Minimum 2 years relevant working experience.
  3. Good team player, self-confident, reliable, minimum supervision.
  4. Possess good communication and interpersonal skills.
  5. Responsible to perform daily repair and preventive maintenance.

Job Descriptions:

  1. Perform work assignment in accordance with the schedule as assigned.
  2. Perform all maintenance and repair with speed and thoroughness.
  3. Note, in writing on the work order request sheet, any additional repairs or any condition that may require special explanation to the others department and guest.
  4. Provide complete and accurate realty written description of repairs, and maintenance performed on the work request order sheet of the repair assigned.
  5. Purchase and maintain tools necessary to perform assigned tasks.
  6. Report all case noncompliance to the supervisor or executive with accurate records and descriptions.
  7. Wiling to learn and carry out multi task skill.
  8. Upon receiving defect M&E and rectified the first feedback on occupied guest room or public area, you are required to response by 3 (Three minute) to 5 (Five minute) Frame.
  9. Check and replace fused bulb in guest rooms and public area.
  10. Responsible of cleanliness of their work place workshop, guest room, and public area during and after completion of work.
  11. Daily basis checking, others sub meter, roof top, main water tank, guest rooms public area, grease trap, check cold water pump at mechanical rooms.
  12. Responsible for replacement and repair of bathroom accessories.
  13. All times cleaning any black mark at wall, ceiling after completed any assignment. Daily basis checking, others sub meter, roof top, main water tank, guest rooms public area, grease trap, check cold water pump and hot water pump at mechanical rooms.
  14. Assumes any other duties that may be assigned from time to time.
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Requirements:

  1. Minimum of five years’ experience in a similar position and operation.
  2. Solid knowledge of basic principles of cookery.
  3. Proficient in spoken and written English.
  4. Basic computer skills and usage of Microsoft applications.
  5. Must possess the leadership skills necessary to organise, delegate and motivate a large team.
  6. Basic knowledge in the operations of standard kitchen equipment and appliances.
  7. Must possess the ability to train subordinates and colleagues.

Job Descriptions:

  1. Manage, organize and ensure the smooth running of the kitchen.
  2. Takes a professional interest in constantly maintaining a high standard of food preparation by checking food for taste, temperature and visual appeal.
  3. Ensures all dishes are uniform in content, taste, presentation and established portion sizes are adhered to.
  4. Ensures that goods and food items are stored in the correct manner, which prevents contamination and minimizes food spoilage.
  5. To ensure that fridges, storage and working areas are cleaned and maintained, ensuring that chemicals are used according to manufacturer’s instructions and with minimum wastage.
  6. Leaves the work area clean and organized; then hands over to incoming shift workers.
  7. Makes every attempt to prevent any damage, breakage, theft or loss of Hotel property.
  8. Assist in reducing the overall food cost within given guidelines as well as other kitchen related expenses by controlling requisitions and maintaining adequate stock levels.
  9. Makes suggestions to the Executive Chef and Chef de Cuisine concerning improvement’s which lead to a higher guest satisfaction and overall departmental profit.
  10. Reports to the Chef de Cuisine for correct disciplinary action to be taken against staff, to professionally maintain a high level of staff moral and discipline.
  11. Informs and consults the Chef de Cuisine of any problems, discrepancies and happenings with the kitchen operation.
  12. Carries out any other reasonable duties and responsibilities as assigned.
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Requirements:

  1. Possess at least professional certificate or equivalent
  2. At least 2 years of working experience in the related field
  3. Able to work shift, weekends and Public Holidays
  4. Able to write and communicate in English
  5. Must be confident, matured and presentable
  6. Pleasant personality and customer focused
  7. Good customer service and interpersonal skills
  8. Positive working attitude

Job Descriptions:

  1. Advise the manager or assistant manager in all aspects and matters directly related to the shift operation.
  2. Control and supervises the service towards guests in order to maintain service consistency.
  3. Control and supervises the preparation of all the food & beverage products to ensure that correct measures and presentations are followed as per the standard of operation set by the food & beverage division.
  4. Developing, controlling and disciplinary of F&B subordinates.
  5. To stand in for any member of the food & beverage division due to vacation / absence and ensure the smooth operation of this area of the food & beverage division, monitoring performance of subordinates.
  6. Recommends promotions and assist in implementing new methods of food & beverage service procedures.
  7. Maintaining contact with day to day activities of the division as whole to keep himself informed of matters of potential to the food & beverage division, supporting, advising and informing subordinates avoiding interferences with lines of communication and command.
  8. Develop and maintain personal contacts with house guests by offering warm, courteous and professional service to all customers.
  9. Carries out any other reasonable duties and responsibilities as assigned.
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Requirements:

  1. Minimum SPM or Diploma in Tourism Management.
  2. Excellent communications skill for both written and verbal. Multiple language skills are preferred.
  3. Able to work under pressure.
  4. Self-starter, results oriented and also a team player.
  5. Pleasant personality with good organisational skills.
  6. Good problem solving skills.
  7. Independent and self-motivated with good communication, presentation and interpersonal skills.

Job Descriptions:

  1. Delivers the basic standards and provide exceptional guest service at all times.
  2. Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
  3. Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
  4. Understands rate structure and promotional rates available.
  5. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
  6. To be responsible for the assignment and blocking of rooms for arriving guests, especially VIPs and groups. Ensuring all allocated rooms is assigned according to requirements and to ensure no double allocation.
  7. Ensures that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed.
  8. Ensure welcome cards and keys for arrival FIT guests are being prepared.
  9. Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.
  10. Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through.
  11. Maintains sufficient stock of all supplies, such as printing materials, forms and stationeries. To initiate replenishment as and when deem necessary.
  12. Ensures the strict control of room keys.
  13. Reports “Lost and Found” items.
  14. To be familiar with the Front Office computer system and coordinate with IT Manager with periodical system maintenance.
  15. Carries out any other reasonable duties and responsibilities as assigned.
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Requirements:

  1. At least PMR qualification or its equivalent and well-versed with the hotel Security operation.
  2. Minimum two years of working experiences, preferably in a luxury hotel.
  3. Able to write and speak simple English.
  4. Physically fit and effective communication skills.
  5. Must be able to work for extended periods of time.
  6. Able to work on three rotating shifts, including weekends and public holiday.

Responsibilities:

  1. To patrol the guest floors. While on patrol to ensure no unauthorized persons are found loitering on the guest floor areas.
  2. When on guest floors, ensure that all guest room doors are secure. If a guest room door is found ajar, secure the room and inform Base Control of your finding. Under no circumstances should a patroller enter a guest room even when invited.
  3. To safeguard the hotel properties from theft and vandalism. All irregularities must be reported to the superior.
  4. To be helpful to guests to the various outlets and function rooms.
  5. To check and to detain all undesirables found at guest floors.
  6. To report to Base Control/Security Supervisor immediately on spotting an imminent fire and safety hazard while on  patrol.
  7. To take instruction from Base Control/Security Supervisor from time to time to attend to other matter requiring immediate attention, e.g Fire alarm activation, medical cases, etc.
  8. To monitor the Burglar Alarm System and Fire Panel Alarm System and report/react to any irregularities to the Security Supervisor/Security Officer immediate for his instruction.
  9. To manage the Walkie-Talkie set at the Base Control and directs the other Security personnel to react to an emergency.
  10. Record all occurrences of security interest in a log book for the information of the security staff and management.
  11. To issue keys to various authorized department employees and ensure that these are properly recorded and returned at the end of the day.
  12. To ensure all employees, contractors, part-timers have security passes and wear these passes on the shirt left breast pockets.
  13. To perform crowd and traffic control duties.
  14. To perform security escort duties for VVIP/VIP.
  15. To perform any other duties assigned by SSM/ASSM from time to time.
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This general application section caters to prospective applicants with an interest for employment within Berjaya Times Square Hotel, Kuala Lumpur - Malaysia but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

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JOB DESCRIPTION

JOB TITLE             :               HOUSEKEEPING SUPERVISOR (ROOM)

REPORTS TO       :               SENIOR HOUSEKEEPING SUPERVISOR/ EXECUTIVE HOUSEKEEPER

BASIC FUNCTION

To ensure the cleanliness of guestrooms, corridors and surrounding areas are maintained and ensuring maximum guest satisfaction and adhering to the standard required by our hotel. To supervise service associate rooms and inspect guestrooms and surrounding service areas.

DUTIES & RESPONSIBILITIES

  1. Perform secondary duties as assigned by the Executive Housekeeper.
  2. Report on adverse guest comment as and when required.
  3. Conduct morning briefing to Room Attendant.
  4. Report and record Lost and Damaged items.
  5. Prepare duty rosters of service associate rooms.
  6. Identify and conduct training to maintain the standard of Team.
  7. Allocate daily assignment for Attendant.
  8. Check daily occupancy report.
  9. Read and update communication log book and follow up or communicate as required.
  10. Check all the guest rooms, VIP in-house, VIP arrival, occupied rooms, OOO rooms, Vacant Clean rooms and long staying guests.
  11. Inspect all areas corridors, pantry, service area, and staircase and ensure they are clean at all times.
  12. Report to Engineering for any maintenance jobs and follow up to ensure job is completed.
  13. Document all incidences in logbook.
  14. Attend to guest requests and complaints.
  15. Check on the standard of “Turn downs service”.
  16. Revise daily work schedule depending on occupancy and last minutes events.
  17. Liaise closely with Front Office regarding guest room status.
  18. Maximize recycling opportunities while it is not jeopardizing quality assurance.
  19. Represent as an active Team Player with a `Hands On` approach.

 

Overall, to perform duties common to General Management and other duties as may be assigned.

NOTE:   THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND THE MANAGEMENT RESERVES THE RIGHT TO ADD, DELETE OR REPLACE JOB TASKS FROM TIME TO TIME.

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BASIC FUNCTION

Responsible to supervise and oversees a pre-assigned section of the outlet and day to day operation. To ensure that all guests are greeted and served in a courteous and efficient manner. Assists, the Asst. Outlet Manager and the Outlet Manager when necessary.

DUTIES & RESPONSIBILITIES

  1. Maintains a good public relation with hotel guest.
  2. Must be familiar with Emergency procedures, all hotel activities, promotions & entertainment, cashiering Micros system, opening and closing hours of outlets, employee handbook, all house rules and regulations and grooming standard.
  3.  Perform duties as delegated by the Asst. Outlet Manager with the best knowledge and skills available.
  4. Assists the Assistant Outlet Manager for updating guest data base.
  5. Checks all table prior to service to ensure they are properly set up.
  6. Maintain service station with properly mise-en-place.
  7. Follow up with daily guest reservation required.
  8. Keeps up-to-date with daily specials and recommends them to guests.
  9. Familiar with all plate specification for the outlet concerned.
  10. Maintains high service sequence and serves food and beverage to guest in a courteous manner.
  11. Seeks feedback from guests and refers then o Asst. Outlet Manager.
  12. Greet and departs guests in a courteous manner.
  13. Maintain courteous and professional service at all times.
  14. Taking order by recommendation to guests.
  15. Coordinate with production closely to ensure food timing is in order.
  16. Answer the telephone promptly, in a professional manner and takes note of the message.
  17. Assists at the daily Outlet service briefing.
  18. Replaces the subordinate in all his/ her duties whenever needed.
  19. Cleans the area of responsibility, including mopping, vacuuming and sweeping whenever required.
  20. Performs other related duties assigned from time to time by the Outlet Manager.

 

 

Overall, to perform duties common to General Management and other duties as may be assigned.

NOTE:   THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND THE MANAGEMENT RESERVES THE RIGHT TO ADD, DELETE OR REPLACE JOB TASKS FROM TIME TO TIME.

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BASIC FUNCTION

Responsible to repair and maintain all mechanical equipment in the hotel with as little interruption in the daily operation of facilities as possible.

DUTIES & RESPONSIBILITIES

  1. Repairs and maintains all mechanical and electrical equipment. (E.g. Kitchen equipment, piping, fittings, furniture, lock, starter, switchgears, motors, etc.)
  2. Fabricates steel ladders, gates, shelves, cabinets, false ceilings, garden light fittings, brackets, steel conduits, etc.
  3. Hangs banners and any decorative items as required.
  4. Strips and overhauls internal combustion engines and pumps including renewal of worn parts, etc.
  5. Repairs and maintains swimming pool filtration plants and accessories.
  6. Installs new motors and starters including wiring and laying of cable sockets, door bells, etc.
  7. Services, repairs and maintains all fan coils, air-handling units, cold-rooms, freezers, ice cream makers, ice makers, bottle coolers, glass chillers, drinks and juice blenders, refrigerators and all other refrigerated equipment throughout the hotel.
  8. Inspects and replaces all fused lamps inside and outside of the hotel and fixes decorative light, spotlights, etc. for functions and festivals as well.
  9. Carries out planned maintenance programs for servicing as directed from time to time by supervisors.
  10. Maintains daily log sheets for record temperature readings from the machinery, like refrigerator, chiller, etc. Takes the reading every two hours and carries out changing of temperature recording charts once a week.
  11. Observes and reports to Technician Supervisor any unusual signs of machinery or equipment which are likely to lead to malfunction.

 

Overall, to perform duties common to General Management and other duties as may be assigned.

NOTE:   THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND THE MANAGEMENT RESERVES THE RIGHT TO ADD, DELETE OR REPLACE JOB TASKS FROM TIME TO TIME.

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WORKING HOURS

Operations hours & shift

BASIC FUNCTION

Responsible to ensure that shifts job tasks check in and check out process / cashiering been complete efficiently, providing outstanding guest service, and maintaining a calm, professional environment at all times. Represents the hotel to the guest throughout all stages of the guest's stay.

DUTIES & RESPONSIBILITIES

  1. Register guests and assigns rooms. Accommodates special requests whenever possible.
  2. Assists in pre-registration and blocking of rooms for reservations.
  3. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  4. Understands room status and room status tracking.
  5. Knows room locations, types of rooms available, and room rates.
  6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  7. Knows the location and types of available rooms as well as the activities and services of the property.
  8. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
  9. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  10. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
  11. Process guest check-outs.
  12. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
  13. Inform guest of the room safe and mini-bar key and room key procedures.
  14. Issue parking passes/validate valet parking tickets.
  15. Communicate services and amenities of the hotel to guests.
  16. Obtain proper identification for tax-exempt guests and attach the form to registration card.
  17. Direct Bell Person to escort guest and transport their luggage to the room.
  18. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
  19. Attends department meetings.
  20. Reports any unusual occurrences or requests to the manager or assistant manager.
  21. Knows all safety and emergency procedures, is aware of accident prevention policies.
  22. Maintains the cleanliness and neatness of the front desk area.
  23. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  24. Advice guest of any messages, mail, faxes, etc. received for them.

 

Overall, to perform duties common to General Management and other duties as may be assigned.

 

NOTE:   THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND THE MANAGEMENT RESERVES THE RIGHT TO ADD, DELETE OR REPLACE JOB TASKS FROM TIME TO TIME.

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DUTIES & RESPONSIBILITIES

  1. Set up all table side stations in his/ her station.
  2. Greet, salute guest when the guest seated at his/ her assigned section.
  3. Take order on captain order form (duplicate).
  4. Bring original food and beverage captain order to cashier.
  5. Bring duplicate food and beverage captain order properly stamped and wearing guest check number to kitchen.
  6. Collect food from kitchen when ready.
  7. Collect drink from service bar or bar when ready.
  8. Bring food and beverage to guest.
  9. Assure that guest is properly taken care of at all times.
  10. Bring check on customer’s request.
  11. Collect signed check or cash money.
  12. Salute and wish farewell to guest when they are leaving.
  13. Clean soiled table.
  14. Carry soiled dishes out to the kitchen.
  15. Scrap out all left over food from plate into trashcan.
  16. Sort out all dishes, putting every dish in its respective pile cover in its respective soaking tank, glasses and cups in their racks.
  17. Set up table.
  18. Polish silver and glasses.
  19. Attend theoretical classes given by management.
  20. Attend daily on-the-job training given by his/ her supervisor.
  21. Check his/ her mise en place is properly made.
  22. Responsible to proper handling of all the equipment, machinery, crockery, silverware, etc. to avoid breakage or any unnecessary cost incurred.
  23. Personally responsible for the check or cash received from the customers.
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Responsibilities

  • Ensure all services & upgrades are performed with the least disruption to operations as per Standard Operating Procedures
  • Ensure preventative maintenance is performed where possible
  • Maintain a good working stock of equipment according to operational requirements
  • Ensure all departmental standards, processes and legislative requirements have been adhered to
  • Ensure issues are resolved or repaired timeously minimizing guest disruption
  • Recommendations support the business strategy and budget
  • Ensure compliance with the overall business objectives and growth strategies
  • Equipment is well maintained and company property is well cared for
  • Ensure monthly budget control as per hotel standards

 

Requirements:

  • Candidate must possess at least a Professional Certificate in Engineering, Chargeman or equivalent
  • Minimum 10 years’ experience in a similar environment of which 3 must be at a managerial level
  • Computer literate (Excel, Word, Outlook)
  • Leadership & management skills
  • Attention to detail
  • Decision making
  • Cost efficiency
  • Stamina and the ability to work long hours as and when required
  • Excellent communication skills
  • Organised with strong admin skills
  • Reliable
  • Team player
  • Must be willing to work in Johor Bahru
  • Able to start immediately will be an added advantage
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This general application section caters to prospective applicants with an interest for employment within Berjaya Waterfront Hotel, Johor Bahru - Malaysia but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

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This general application section caters to prospective applicants with an interest for employment within Berjaya Penang Hotel - Malaysia (formerly known as Georgetown City Hotel) but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

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Responsibilities:

  • Manage the reception desk, answer all the in-coming calls according to the Company’s standard
  • Redirect calls to respective department in an appropriate manner and take adequate messages when required
  • Handle all visitors and walk-in guests

Requirements:

  • SPM/Cert/Diploma in any related discipline
  • Minimum 1 year working experience, preferably with experience in front line service in the hospitality industry
  • Able to converse well in English and Bahasa Malaysia
  • Possess a friendly attitude, dedication and willingness to learn with good interpersonal and communication skills
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Responsibilities:

  • Act as liason personnel between hotel guest, management and subordinates. Responsible for an overall daily operation and to ensure smooth running at all times. Acting on behalf of the Hotel Management and defuse any situations when necessary in the absence of the Front Office Manager and Assistant Front Office Manager.
  • Ensure that all Front Office employees deliver the Hotel's Basic standard and provide exceptional Guest service at all times.
  • Maintains positive guest and colleague interactions with good working relationships
  • Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guest
  • Assist in the planning and implementation of effective training programmes.
  • Maximize employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guest
  • Ensure that employees follow all hotel, company and local rules, policies and regulation relating to fire and hazard safety, and Security

Requirements

  • Candidate must possess at least a Diploma in Hospitality/Tourism/Hotel Management or equivalent.
  • At least 3 year(s) of working experience in the related field is required for this position
  • Versatile in Bahasa and English (verbal and written)
  • Familiar with OPERA system
  • Services oriented, have a sense or urgency and task accomplisher
  • Good communication skills and able to work in shift and long hours
  • Pleasant and good customer skills and team work oriented
  • Have basic computer skills
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Responsibilities:

  • Driving the sales of products and treatments to contribute to the overall success and growth of the SPA retail business.
  • Achieve and exceed all daily, weekly and monthly sales targets in line with business objectives.
  • Deliver five star spa treatments that revitalise the face, body and mind, whilst creating a holistic spa experience that creates an exception and memorable client journey.
  • Ensure that the SPA Philosophy and Brand Integrity is maintained at all times to the highest standard.
  • Expand and develop own product knowledge, customer service levels and sales techniques.
  • Maintain the highest possible visual and merchandising standards inline with SPA branding.
  • Administer staff and client scheduling for maximum revenue generation and profitability.
  • Consistently develop and grow retail sales through training, tools and monitoring
  • Create ongoing in house promotions and activities to stimulate sales, staff and customers
  • Attend management meetings and convey all relevant information throughout the Spa

Requirements:

  • Full Beauty Therapist qualification is essential, along with experience of delivering spa treatments.
  • Experience in a retail / store role from within a similar industry with a proven sales record.
  • Highly organised and self motivated.
  • Strong communication skills.
  • Ability to work flexible hours
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This general application section caters to prospective applicants with an interest for employment within Berjaya Langkawi Resort - Malaysia but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

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This general application section caters to prospective applicants with an interest for employment within Berjaya Tioman Resort - Malaysia but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

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This general application section caters to prospective applicants with an interest for employment within Berjaya Makati Hotel - Philippines but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

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This general application section caters to prospective applicants with an interest for employment within Berjaya Hotel Colombo - Sri Lanka but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

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This general application section caters to prospective applicants with an interest for employment within Berjaya Beau Vallon Bay Resort & Casino - Seychelles but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

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This general application section caters to prospective applicants with an interest for employment within Berjaya Praslin Resort - Seychelles but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

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This general application section caters to prospective applicants with an interest for employment within Berjaya Eden Park London Hotel - United Kingdom but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

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