Careers at Berjaya Hotels and Resorts | Hotel Job Opportunities
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CAREERS

When it comes to the business of crafting unique experiences, our passion extends beyond our guests. Whilst striving for operational excellence, profitability and giving back to the communities in which we operate, we are just as committed to shape our associates through holistic development and continuously provide them with better remuneration and career advancement opportunities.

See and experience a close-knit culture of responsibility and excellence in execution, where we strive to innovate, inspire, excite, provide a clear vision, and most of all, be driven and want to lead.

Location: Redang Island   |   Job type: Permanent

Job Responsibilities:

  • Responsible to provide full HR support such as recruitment, training & development, employee relations, compensation & benefits and industrial relations
  • To manage the HR team ensuring that they are clear about expected standards of performance, motivated and developed to provide professional HR services
  • To ensure that effective and appropriate HR Policies and Procedures are in place which meet legal requirements, best practice and organisational objective
  •  To continually review and monitor progress against the HR action and objectives and ensure that staff and budget resources are appropriately allocated and deployed
  • Ensure that effective learning and development, recruitment and health and safety strategies, procedures and polices are developed, implemented and monitored
  • To manage and lead on HR projects and initiatives ensuring that implementation is achieved on time and in budget
  • Responsible for records of personnel transactions such as hires, promotions, transfers, performance reviews, and terminations
  • Other ad-hoc duties that are assigned from time to time

Requirements:

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Human Resource Management or equivalent.
  • At least 6 year(s) of working experience in the related field is required for this position.
  • Well verse in Labour Laws
  • Proactive, resourceful and ability to perform multi-tasking and with minimum supervision in fast pace environment
  • Excellent communication in English.
  • Good Microsoft OS skills and knowledge
  • Ability to be both a team player and independent performer
  • Excellent interpersonal and communication skills
  • Must have experience in Hospitality industry 
  • Must be willing to work in Redang Island. (accommodation provided)
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Location: Redang Island   |   Job type: Permanent

Job Responsibilities:

  • To be fully responsible in managing and controlling the day-to-day operations of the outlet.
  • Maximizing revenue to achieve the budget.
  • Maintaining the highest service standard to guests and patrons.
  • Check to ensure that the food and beverage standard for the outlet is consistent and of prescribe high quality by working closely with the outlet chef.
  • Plans and prepare proposals, ideas and suggestions to the promotional and marketing aspects for the outlet with a view to increase revenue and profit.
  • Prepares and submits a comprehensive marketing plan for the outlet to achieve desired revenue.
  • Controls shift briefing for the outlet as required and to ensure that the assistant managers conduct the same for every shift to ensure proper communication flow.
  • Established professional business report with regular guests and patrons by offering warm, courteous service and ensuring VIP recognition is implemented.
  • Prepares monthly report and other report for the outlet as required.
  • Conduct monthly meeting for the outlet to discuss performance, problem solving, business development and other related matters.
  • Ensures that all ,outlet staff are well groomed and adheres to the hotel guidelines on personal appearance.
  • Identifies training needs and conduct training sessions on a regular basis to ensures that staff are able to maintain high service standard.
  • Attends departmental meetings and briefings as well as other meeting of importance as required.Develop quality management system in managing service outlets and food production operations.
  • Establish systems which monitor the achievement of departmental goals.
  • Provide a professional, advisory and executive support service to the General Manager to assist in meeting strategic goals.
  • To ensure high culinary and service standards in all outlets and kitchen; to interact regulary with clients for feedback on service as well as culinary standards.
  • To plan, direct, control and coordinate the activities of all personnel engaged in F&B to ensure the staff are motivated at all times and performance meet required productive standard.
  • Responsible for Food Cost

Requirements:

  • Candidate must possess at least a Professional Diploma, Post Graduate Diploma, Professional Degree in Food & Beverage Services Management or Hospitality Management or equivalent.
  • Must have minimum of 5 years experiences in various 5-star rated international hotel properties.
  • Hotel Pre-opening experience will be an advantage.
  • Must have multi cultural experiences, exposed to a variety of different country culinary values.
  • Possess excellent leadership and analysis skills, creative approach in manpower planning.
  • Must have good knowledge of establishing Policies and Procedures, Standard Operating Manuals, and evaluating Section Head's performance.
  • Excellent communication in English.  
  • Applicants must be willing to work in Pulau Redang, Terengganu. (accommodation provided)
Apply Now

This general application section caters to prospective applicants with an interest for employment within Berjaya Hotels & Resorts (BHR) but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

Apply Now

Job Responsibilities:

  • Produce the Annual Revenue Plan, Marketing Budgets and Forecasts.
  • Produce Action Plan related to the Revenue Plan to ensure Revenue Plan objectives are achieved.
  • Provides a professional, advisory support service to the Area General Manager.
  • Coordinate all methods of maintaining and increasing business volume. This includes advertising, sales promotion, personal selling, publicity, community relations, special sales projects, etc.
  • Create and implement special programs to achieve greater profitability through:
  1. Increasing average rate
  2. Increasing overall occupancy
  3. Increasing business volume during off-peak periods
  4. Increasing local Food & Beverage and Banquet Sales
  • Enhance the image of the hotel in the local community.
  • Participate as an active member of the community through associations, memberships and other trade organizations.
  • Review regularly activity reports of Sales and Marketing personnel to ensure targets and Sales objectives are being met.
  • Review regularly internal promotion pieces for visual effect and ensure they conform with brand standards. 
  • Interacts with individuals outside the hotel, including, but not limited to clients, Convention Bureaus, local Hotel Associations, Government Tourist offices, Airlines, Travel Agents, Tour Operators, competitors and other members of the local community.
  • Recommend to Area General Manager the kind of advertising which will be most productive for the hotel by analyzing the market effectiveness of past advertising campaigns and consulting with other Department Heads and the Advertising Agency.
  • Procure new and repeat business for the hotel by maintaining contact with Airlines, Travel Agencies, Commercial Houses, Private Clubs and Professional Associations within the community and neighboring markets.
  • Conduct market research.
  • Develops a reward and recognition system for regular bookers.
  • Perform the role of adviser, consultant and councilor to management in all aspects of sales and Marketing.
  • Develops with the Training Manager training plans, develops training material and implements training plans for all associates.

 

Requirements:

  • Must have 5 years experience as Director of Sales/Marketing in various 5-star rated international properties.
  • Must have multi-cultural experiences, exposed to a variety of different working conditions with a variety of different culinary values.
  • Must be well versed and knowledgeable with Corporate Accounts as well as Travel Agent. A very good knowledge of modern Sales and Marketing technologies applied as well as “Best Practices” within the worldwide Hotel industry.
  • Must have a good sense of diplomatic leadership of a multinational crew serving a multinational clientele.
  • Must have a very good knowledge of establishing Policies and Procedures, Standard Operating Manuals, and evaluating associates’ performance.

 

Your benefits will include a competitive starting salary. As a valuable associate of Berjaya Times Square Hotel, you will become a member of the Berjaya hotels & Resorts which provides reduced hotel room rates in our hotels not only in Malaysia but worldwide, plus discounts on products and services offered by Berjaya Group Subsidiries and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global organization like ours

Apply Now

Job Responsibilities

  • To submit weekly / monthly report detailing all sales activities with competitors’ survey.
  • To co-ordinate with relevant supporting departments all pertinent and special arrangements regarding each event.
  • To be responsible for updating monthly / yearly room nights production figures for all supporters.
  • Entertaining specific accounts that have business potential to maintain good business relationships.
  • To make constructive suggestions on special sales plan/promotion revision to meet the competition, increase revenue and improve sales effort.
  • To maintain and update on a regular basis on the total allotment list for airlines, travel agents and corporate.
  • To maintain close and effective working relationships with one another operating departments.
  • Attend sales meetings/briefings and participate actively with relevant information of sales activities.
  • To secure new and repeat business by means of personal sales calls (average calls a day), telephone contacts and written communication. By doing systematically to maximise use of time, promotion money and entertainment.
  • Exercise and follow sales and credit policies and practice established by the Hotel. To conduct and project a professional image in all external relations with clients.

 

Requirements

  • Diploma holder in Hotel Catering Management or Marketing.
  • At least 3 years of working experience in the related field.
  • Strong command of both written and spoken English is required.
  • Bachelor Degree in Hotel Management, Tourism or Business Studies.
  • Ability to work under own initiative in a highly pressured environment.
  • Highly computer literate with a high-level command of Excel.

 

Your benefits will include a competitive starting salary. As a valuable associate of Berjaya Times Square Hotel, you will become a member of the Berjaya Hotels & Resorts which provides reduced hotel room rates in our hotels not only in Malaysia but worldwide, plus discounts on products and services offered by Berjaya Group Subsidiaries and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global organisation like ours.

Apply Now

Job Responsibilities

  • Ensures that all Front Office employees deliver the Hotel's basic standard and provide exceptional guest service at all times.
  • Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
  • Ensuring hotel guests are registered in accordance with Front Office policies and procedures.
  • Ensures that all Front Office employees are aware of current promotions, policies and other important information.
  • Ensures that all Front Office employees are familiar with the hotel’s products and services.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Ensure all incoming correspondences which includes fax, mails, telexes and letters for the guest are promptly delivered to the room. The same applies to correspondences directing to all relevant supporting Departments.
  • Act as a representative on behalf of the Hotel Management in attending to guest requests or even public’s complaints.
  • Carries out any other reasonable duties and responsibilities as assigned.

 

Requirements

  • Minimum SPM or Diploma in Tourism Management.
  • At least 2-3 years working experience.
  • Excellent communications skill for both written and verbal. Multiple language skills are preferred.
  • Able to work under pressure.
  • Self-starter, results oriented and also a team player.
  • Pleasant personality with good organisational skills.
  • Good problem solving skills.
  • Independent and self-motivated with good communication, presentation and interpersonal skills.
  • Must willing to work on shift.

 

Your benefits will include a competitive starting salary. As a valuable associate of Berjaya Times Square Hotel, you will become a member of the Berjaya Hotels & Resorts which provides reduced hotel room rates in our hotels not only in Malaysia but worldwide, plus discounts on products and services offered by Berjaya Group Subsidiaries and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global organization like ours.

Apply Now

Job Responsibilities

  • Delivers the basic standards and provide exceptional guest service at all times.
  • To greet all guests in a service orientated manner.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Personally and frequently verify that all guests are receiving the best possible service during check-in and check-out.
  • Register hotel's guests in accordance with Front Office policies and procedures.
  • Understands rate structure and promotional rates available.
  • Be familiar with the hotel’s products and services and policies.
  • Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
  • Prepare welcome cards and keys for arrival guests.
  • To share and brief all Front Office personnel of guest needs / requests during shift briefings.
  • Act as a representative on behalf of the Hotel Management in attending to guest requests or even public’s complaints.
  • To be thoroughly conversant with the Front Office computer system.
  • Carries out any other reasonable duties and responsibilities as assigned.

 

Requirements

  • Minimum SPM or Diploma in Tourism Management.
  • Proficiency in Japanese and excellent communications skill for both written and verbal.
  • Able to work under pressure.
  • Self-starter, results oriented and also a team player.
  • Pleasant personality with good organizational skills.
  • Independent and self-motivated with good communication, presentation and interpersonal skills.
  • At lease 1 year(S) of working experience in the related field is required for this position
  • Willing to work on shifts and public holiday.

 

Your benefits will include a competitive starting salary. As a valuable associate of Berjaya Times Square Hotel, you will become a member of the Berjaya hotels & Resorts which provides reduced hotel room rates in our hotels not only in Malaysia but worldwide, plus discounts on products and services offered by Berjaya Group Subsidiries and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global organization like ours.

Apply Now

Job Responsibilities

  • Manage, organize and ensure the smooth running of your particular section.
  • Assist in the planning, schedule, record and training of new and existing staff in order to meet all standards required by the management of the Resort.
  • Interacts and communicates professionally with all F&B outlets as well as with stewarding.
  • Maintains excellent teamwork and team spirit among staff.
  • Makes every attempt that staffs clear their days off when business is quiet.
  • Assist in reducing the overall food cost within given guidelines as well as other kitchen related expenses by controlling requisitions and maintaining adequate stock levels.
  • Professionally active, self-motivated and involved in every aspect of the kitchen operation. Supervises, directs, guides and corrects kitchen staff when necessary.
  • Takes a professional interest in constantly maintaining a high standard of food preparation by checking it for taste, temperature and visual appeal.
  • Ensures all dishes are uniform in content, taste, presentation and established portion sizes are adhered to.
  • Ensures the prescribed food preparation and service procedures are carried out in detail according to the Resort’s policies and procedures, and corrects any deviation through constant on-the-job training. 

 

Requirements

  • Minimum of six years experiences in a similar position and operation, with a thorough knowledge of restaurant operations.
  • Solid knowledge of culinary skills.
  • Proficient in spoken and written English.
  • Basic computer skills and usage of Microsoft applications.
  • Flexibility, willingness and motivation for further career development.
  • Knowledge of all standard kitchen equipment and appliances.
  • Must possess the leadership skills necessary to organise, delegate and motivate a team.
  • Must possess the ability to train subordinates and colleagues.
  • Must possess a good understanding of correct health and hygiene practices.
  • Must show the positive characteristics and attributes necessary for guest interaction.
  • Must to able to demonstrate flair and creativity in cooking.
  • Must have the ability to take charge of inventory in the kitchen stores.
  • Must possess the ability and willingness to work alongside colleagues from different cultural backgrounds.

 

Your benefits will include a competitive starting salary. As a valuable associate of Berjaya Times Square Hotel, you will become a member of the Berjaya Hotels & Resorts which provides reduced hotel room rates in our hotels not only in Malaysia but worldwide, plus discounts on products and services offered by Berjaya Group Subsidiaries and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global organization like ours.

Apply Now

Job Responsibilities

  • Executes emergency response and evacuation procedures as directed by the manager
  • Monitors and assists in the enforcement of hotel policies and procedures; regulation & federal, state and local laws
  • Provides fire protection in all areas and inspects fire suppression and life safety equipment on a regular basis to ensure it is operational
  • Oversees/ Witness the exchange of all money transactions at Reception and Safe room
  • Patrols and/or periodically inspects assigned areas constantly on the lookout for undesirable persons
  • whose presence on the property is not considered to be in the best interest of the hotel management or its guests
  • Investigates all incidents, accidents, and/or events to include the taking of initial report and conducting interviews with appropriate follow-up
  • Monitors suspicious persons in the hotel, particularly those attempting to enter an unauthorised area at the discretion of the Duty Manager, trespass undesirables and troublemakers
  • To check all exit doors and report any defects
  • To ensure that all contractors and visitors to the hotel exchange their identity cards for the hotel security passes

 

Requirements

  • At least SPM qualification or its equivalent and well-versed with the hotel Security operation
  • Minimum two years of working experiences, preferably in a luxury hotel
  • Good writing and reporting skills
  • Basic computer knowledge and effective communication skills
  • Must be able to work for extended periods of time
  • Able to work on three rotating shifts, including weekends and public holiday
  • Basic computer knowledge
  • Good command of English and Bahasa Malaysia
  • Possessed a valid Class ‘D’ driving license

 

Your benefits will include a competitive starting salary. As a valuable associate of Berjaya Times Square Hotel, you will become a member of the Berjaya Hotels & Resorts which provides reduced hotel room rates in our hotels not only in Malaysia but worldwide, plus discounts on products and services offered by Berjaya Group Subsidiaries and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global organisation like ours.

Apply Now

Job Responsibilities

  • Delivers the basic standards and provide exceptional guest service at all times
  • To greet all guests in a service orientated manner
  • Maintains positive guest and colleague interactions with good working relationships
  • Greeting and Welcoming of Hotel’s guest
  • Personally and frequently verify that all guests are receiving the best possible service during arrival and departure
  • Understands rate structure and promotional rates available
  • Be familiar with the hotel’s products and services and policies
  • Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments
  • Provides excellent service to internal customers as appropriate
  • Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through
  • Reports “Lost and Found” items
  • To be a source of information to both internal/external guests, giving best recommendation to food outlets, entertainment outlets, shopping venues etc
  • To assist and ensure all arriving and departing guests luggage are promptly attended to
  • To maintain all Concierge equipment and to initiate a weekly maintenance schedule where appropriate as guidelines
  • To ensure smooth flow of vehicle traffic at the hotel’s main entrance to avoid congestion
  • To render assistance in maintaining overall cleanliness of the hotel’s lobby and to seek assistance from Housekeeping department where necessary
  • Attend all guest requests and requirements promptly and handled in the correct manner and runs errand for guest as and when required
  • Channel all guest comments and feedback to Chief Concierge / Assistant Chief Concierge for follow up
  • Report duty to Concierge on daily basis for current and future assignments
  • To comply with all driving procedures while carrying out duties i.e. valid driving license, seat belt, traffic rules, etc
  • To assist in the loading and uploading of packages, luggage and others passengers belonging items in and out from the vehicle
  • Ensuring in the upkeep hotel’s vehicle condition in general i.e. Cleanliness, Wheels, Tire Pressures, Petrol, Water and Engine Oil level
  • Report to superior should any accident which causes defect or damage on to vehicle immediately
  • To record all movements of the hotel’s vehicle and mileages in designated log book
  • Maintain and update vehicle documentation file
  • Responds to changes in the Front Office Department function as dictated by the industry, company and hotel
  • Carries out any other reasonable duties and responsibilities as assigned

 

Requirements

  • Minimum SPM or equivalent
  • Excellent communications skill for both written and verbal. Multiple language skills are preferred
  • Able to work under pressure
  • Self-starter results oriented and also a team player
  • Pleasant personality with good organisational skills
  • Good problem-solving skills
  • Independent and self-motivated with good communication, presentation and interpersonal skills
  • Willing to work on shifts and public holiday

 

Your benefits will include a competitive starting salary. As a valuable associate of Berjaya Times Square Hotel, you will become a member of the Berjaya Hotels & Resorts which provides reduced hotel room rates in our hotels not only in Malaysia but worldwide, plus discounts on products and services offered by Berjaya Group Subsidiaries and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global organisation like ours.

Apply Now

Job Responsibilities

  • Provide relevant correspondence accurately and on time and handle all enquiries accurately and promptly.
  • Co-ordinate client needs with relevant staff and departments.
  • Oversee and execute filing.
  • Type quotations and reply enquiries.
  • To minute meetings when necessary.
  • Handle phone enquiries and follow through.
  • Maintain close working relationship with other departments.
  • Conduct hotel inspection for walk-in guests
  • Entertain on behalf of Senior / Manager.
  • Prepared to participate on various promotions.
  • To undertake any other job assignments given by the Senior / Manager.
  • To perform any other duties as directed by the Management.
  • Assumes any other duties that may be assigned from time to time.

 

Requirements

  • Diploma or Degree holder in hotel catering management, marketing or secretarial course
  • Proficiency in spoken and written English and Bahasa Malaysia with effective communication skill essential.
  • Computer literate.

 

Your benefits will include a competitive starting salary. As a valuable associate of Berjaya Times Square Hotel, you will become a member of the Berjaya hotels & Resorts which provides reduced hotel room rates in our hotels not only in Malaysia but worldwide, plus discounts on products and services offered by Berjaya Group Subsidiaries and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global organization like ours.

Apply Now

This general application section caters to prospective applicants with an interest for employment within Berjaya Times Square Hotel, Kuala Lumpur - Malaysia but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

Apply Now

Job Responsibilities

  • Devise creative public relations strategies that fit company profile
  • Develop effective PR plans using appropriate strategies and tactics
  • Organize and coordinate PR activities
  • Use a variety of channels (TV, press, internet etc.) to maximize company exposure
  • Liaise with marketing professionals to ensure consistency in promoting corporate image
  • Arrange for interviews or public speaking events and construct press releases
  • Advise company on handling sensitive public issues to preserve reputation
  • Assess opportunities for sponsorships and other partnerships and manage relations
  • Analyze results of PR campaigns or efforts and prepare reports

Requirements

  • Proven experience as public relations executive or similar role
  • Proven experience in coordinating and managing effective PR campaigns through various channels
  • Solid knowledge of social media (blogs, Facebook, Twitter, etc.)
  • Excellent communication and presentation skills; comfortable as a public speaker
  • Ability to build strong relationships with key people or organizations
  • A creative mind partnered with the ability to find the best practical solutions
  • BSc/BA in PR, marketing or similar field
Apply Now

Job Responsibilities

  • Handle the operational processing functions including data entry, general administration & other clerical duties
  • To assist the Purchasing Executive in handling daily job functions
  • Handling filing and updating purchasing records
  • To ensure that the condition of incoming & outgoing materials are in good offer
  • Any and all other duties as and when assigned from to time by the superior

Requirements

  • Candidate must possess at least SPM Certificate or equivalent
  • Must be computer literate
  • At least 1 year(s) of working experience in the related field is required for this position. 
Apply Now

Job Summary

Responsible for all front office functions and staff.  As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Job Responsibilities

  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
  • Ensures compliance with all Front Office policies, standards and procedures.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations.
  • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
  • Strives to improve service performance.
  • Empowers employees to provide excellent customer service.
  • Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Responds to and handles guest problems and complaints.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Requirements

  • Candidate with a Certificate or Diploma in Hospitality/Tourism/Hotel Management or equivalent preferred
  • Must have minimum 4  years experience as Front Office Manager in 5 star hotel / resort
  • Must have hands-on knowledge of Front Office System (Fidelio or similar)
  • Must have diplomatic leadership 
  • Must be familiar with standard Operating Procedures of Front Office including Reservations
  • A good team player and customer oriented
Apply Now

Job Responsibilities

  • Call and receive call from customers.
  • Courteously greet the customer and give them the best customer service needed.
  • Give customer’s assistance by answering their inquiries and other concerns.
  • Transfer calls from to designated area or department.
  • Encode and forward customer’s concerns to authorized personnel that will further assist the concern of the customer.
  • Inform customers with their billing information, unpaid bills and other important concerns.

 

Requirements

  • Must have at least 1 year experience as telephone operator.
  • Must have a strong command in English language, both oral and written.
  • Knowledge and ability to give best customer service.
  • Must have experience in giving customer service
  • Knowledge in analyzing problem
  • Must be keen and attentive to details.
  • Can communicate well to different kinds of customers.
  • Knowledge in telephone and computer applications.
Apply Now

Job Responsibilities

  • Contribute to menu creation
  • Manage and train the kitchen staff effectively to ensure a well-organised and motivated team
  • Ensure consistency in quality of dishes at all times
  • Assist the Executive Chef and managing customer relations when necessary, in the absence of the Chef
  • Ensure resources meet business needs through the effective management of working rotas
  • Support brand standards through the training and assessment of the team
  • Manage food cost controls to contribute to Food and Beverage revenue
  • Knowledge of activities in other departments and implications

 

Requirements

  • Relevant qualifications for role
  • Strong supervisory skills
  • Positive attitude
  • Good communication skills
  • Committed to delivering a high level of customer service
  • Excellent grooming standards
  • Excellent planning and organising skills
  • Ability to work a variety of shifts including weekends, days, afternoons and evenings
Apply Now

Job Responsibilities

  • Responsible for overall functions and activities of the Restaurant
  • Manager staff within the hotel's organization structure and human resources and hotel policies
  • Ensure compliance with established Policies & procedures and Standard Operating Procedures
  • Maintain and drive service and quality standards
  • Responsible for Beverage Cost
  • Menu planning and upselling

Requirements

  • Must have 3 - 4 years experience in similar capacity in 3 star hotel/resort
  • Must have hands-on experience of Restaurant operations
  • Must be familiar with Policies and procedures, Standard Operating Manuals, and evaluating employee's performance
  • With hotel opening experience is an advantage
  • An energetic, motivated and creative person 
Apply Now

Job Responsibilities

  • Supervise the duties of all stewarding department employees, facilities, operation and costs.
  • Ensure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed.
  • Co-ordinate with the Food & Beverage Manager and Outlet Managers to check their requirements for the day and the next day.
  • Supervises employees ability to follow loss prevention policies to prevent accidents and control costs.
  • Enforces proper cleaning routines for service ware, equipment, floors, etc.
  • Enforces proper use and cleaning of all dish room machinery.
  • Ensures all food holding and transport equipment is in working order.
  • Ensures compliance with food handling and sanitation standards.
  • Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures.
  • Carry out any other reasonable task set by the Hotel’s Management.

 

Requirements

  • Relevant qualifications for role
  • Strong supervisory skills
  • Positive attitude
  • Good communication skills
  • Committed to delivering a high level of customer service
  • Excellent grooming standards
  • Excellent planning and organising skills
  • Ability to work a variety of shifts including weekends, days, afternoons and evenings
Apply Now

Job Responsibilities

  • Supervise the Kitchen Stewards ensuring high standards
  • Support the Back of House Team in training and development
  • Coordinate the daily pot-wash and dish wash responsibilities
  • Ensure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed
  • Observe guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements
  • Report faults, misused or damaged equipment issues
  • Ensure machinery is operated properly, efficiently, safely and in accordance with the hotel Health and Safety Manual
  • Assist in the location, movement and storage of operational equipment
  • Assist in the stock take of equipment and other items as required
  • Ensure Team Members adhere to all Health and Safety and Hygiene Regulations

Requirements

  • Previous experience of supervisory role
  • Good communication skills
  • Ability to work on their own or in teams
  • Flexibility to respond to a range of various work situations
Apply Now

Responsibilities

  • Greet and escort customers to their tables
  • Present menu and provide detailed information when asked
  • Prepare tables by setting up linens, silverware and glasses
  • Inform customers about the day’s specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders
  • Communicate order details to the Kitchen Staff
  • Serve food and drink orders
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Arrange table settings and maintain a tidy dining area
  • Deliver checks and collect bill payments
  • Carry dirty plates, glasses and silverware to kitchen for cleaning
  • Provide excellent customer service to guests

 

Requirements

  • Proven work experience as a Waiter or Waitress.
  • Attentiveness and patience for customers
  • Excellent presentation skills
  • Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
  • Active listening and effective communication skills
  • Team spirit
  • Flexibility to work in shifts
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This general application section caters to prospective applicants with an interest for employment within Berjaya Waterfront Hotel, Johor Bahru - Malaysia but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

Apply Now

This general application section caters to prospective applicants with an interest for employment within Berjaya Penang Hotel - Malaysia (formerly known as Georgetown City Hotel) but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

Apply Now

This general application section caters to prospective applicants with an interest for employment within Berjaya Langkawi Resort - Malaysia but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

Apply Now

This general application section caters to prospective applicants with an interest for employment within Berjaya Tioman Resort - Malaysia but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

Apply Now

This general application section caters to prospective applicants with an interest for employment within Berjaya Makati Hotel - Philippines but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

Apply Now

This general application section caters to prospective applicants with an interest for employment within Berjaya Hotel Colombo - Sri Lanka but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

Apply Now

This general application section caters to prospective applicants with an interest for employment within Berjaya Beau Vallon Bay Resort & Casino - Seychelles but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

Apply Now

This general application section caters to prospective applicants with an interest for employment within Berjaya Praslin Resort - Seychelles but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

Apply Now

This general application section caters to prospective applicants with an interest for employment within Berjaya Eden Park London Hotel - United Kingdom but of which interested positions are not stated above.

Interested applicants are encouraged to attach a complete and updated resume together with a cover letter for our forward consideration. The information provided by you will serve as a base to evaluate your eligibility and suitability for a job opening.

BHR defines Job Opening as specific position that needs to be filled at designated locations only if it meets the following criteria:
1. There is work available for that position. Can be full-time, part-time, permanent, short-term or seasonal
2. The job could start within the next 30 days
3. Open active recruitment

Apply Now