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CLEAN & SAFE



OUR CLEAN & SAFE COMMITMENT

Our Clean & Safe Commitment was designed to enhance safety and minimize risk for our guests and associates. It ensures the hygiene and sanitation practices of all our hotels and resorts meet or exceed regulatory requirements and the recommendations of World Health Organization (WHO). This commitment also includes new cleanliness protocols that meet or exceed our already rigorous standards.

These protocols are based on the most current information available on sanitization and cleanliness for the hospitality industry, as well as other pertinent industries. As we move forward, we will continue to monitor guidelines from the government policy and mandates, and other public health innovations to revise these procedures.

Our Clean & Safe Commitment covers all Berjaya Hotels & Resorts worldwide.
 

INTERNATIONAL HOTEL HYGIENE GUIDELINES

  • All public areas and high touch surfaces are disinfected frequently with dedicated cleaning tools to avoid cross-contamination. After each usage, cleaning tools are soaked into 1000mg/L chlorine-containing disinfectant solution for 30 minutes and thereafter rinse with water and dry storage. Our toilets are kept clean and dry at all times too.
     
  • The interior of our vehicles and door handles are wiped with minimum 75% alcohol-based solution once a day or disinfected after each usage. Our shuttle bus driver also wears a face mask while on duty.
     
  • Our security personnel and cleaners wear face masks, disposable rubber gloves and other protective equipment to maintain a safe distance from each other while on duty.
     
  • We also prepare separate trash bins with proper labelling and dispose all the garbage in a timely manner. All the discarded face masks are put into the labelled trash bins and in accordance with the requirement of unified recycling treatment. We also disinfect our trash bins twice a day with 75% alcohol-based or chlorine disinfectant solution.
     

OUR SPECIFIC INITIATIVES

  • Hotel Entrance - We provide separate entry and exit access way for our guests. At the main entrance of the hotel, guests’ body temperatures are taken and for record purposes. Hand sanitizers are provided at the entrance area too.
     
  • Health Declaration - All guests are required to fill in a Health Declaration Form with details of their past visited countries within the last 14 days. Our Front Office will record this information in the Opera system for future reference.
     
  • Check-In - In order to facilitate physical distancing of at least 1 metre apart, acrylic divider panels and floor markers are installed at the reception/front desk area. Instead of using a passport scanner or photocopy machine, webcam will be installed to capture guest’s passport details.
     
  • Employees - Our associates wear face masks, hand gloves and face shields at all times while on duty. To avoid physical contact, they practise right hand-over-heart gesture as a way to greet our guests.
     
  • Elevator - Each elevator is limited to a maximum of 5 persons. Alternatively, guests are encouraged to use staircase whenever possible.
     
  • Personal Hygiene - Face masks, hand sanitizers and disposable hand gloves are available for our guests’ convenience.
     

HEALTH & HYGIENE AT WORK

  • Our employees practise preventive measures such as frequent handwashing, social distancing and respiratory hygiene at all times.
     
  • Our employees enter the hotel building through a separate entry and exit access way. The entrance has a full-body disinfection chamber. Daily body temperatures are recorded upon their arrival at work and before they leave for the day.
     
  • Our employees are required to wear face masks and wash hands before returning to work or attending a meeting.
     
  • Basic preventive measures against COVID-19 and hygiene training will be conducted by a professional certified training provider as well.
     

LINEN HANDLING

  • Soiled linen is placed in a clearly labelled, leakproof bags or containers, after carefully removing any solid excrement and putting it in a covered bucket to be disposed of in a toilet or latrine.
     
  • Towels, bath towels, bed sheets, and other fabric are soaked in chlorine-containing disinfection solution for 15 – 30 minutes before rinsing with clean water. Non-washable items such as mattresses and pillows are handled in accordance with the relevant health and epidemic prevention requirements.
     

RESTAURANT, KITCHEN & FOOD HYGIENE

  1. Restaurant
  • Our staff practise frequent handwashing and our guests are encouraged to disinfect their hands when entering and leaving the restaurant.
     
  • Dining tables, coffee machines, dishes, silverware and glassware are cleaned and sanitized prior to and after each service. All the flatware is wrapped with napkin/tissue paper too.
     
  • In the restaurant, we practise cross seating arrangement with a maximum of 4 persons for 10 square metres. Tables and chairs are arranged with a distance of at least 1 metre apart from the back of one chair to the back of another chair.
     
  • To facilitate social distancing, we use floor markers in the restaurant and install plexiglass barriers at tills and counters as an additional level of protection.
     
  1. Kitchen & Food Hygiene
  • Surfaces and utensils are washed with warm soap water and allowed to air dry or with single-use paper towels. Utensils are cleaned and sanitized in between to prevent cross-contamination during the preparation of food to be cooked and ready-to-eat food.
     
  • We practise frequent handwashing and safe food handling at all times. Only healthy food handlers are allowed to be on duty.
     
  • Our foods are supplied by approved and reputable sources. Raw ingredients and ready-to-eat items are stored separately at the correct temperature at all times.
     

MEETINGS, EVENT & BANQUET SERVICE

  • Body temperature checking posts/stations are set up at the main entrance of the banquet/event hall. All staff and guests are required to disinfect their hands, wear face masks and check body temperature before entering the hall.
     
  • Prior to event commencement, we disinfect the banquet rooms, tables and chairs with disinfecting chemicals. Tables and chairs are arranged with a distance of at least 1 metre apart from the back of one chair to the back of another chair.
     
  • To facilitate social distancing, we use floor markers at guest registration counters or potentially crowded areas.
     
  • Coffee break counters are frequently cleaned and disinfected. All serving utensils are wrapped with napkin/tissue paper.
     

SUPPLIER & DELIVERY OF GOODS

Our delivery personnel or suppliers are required to wear face masks, sanitize their hands and practise social distancing when passing deliveries to the hotels. The registration record of these delivery personnel will be kept for a minimum of 30 days.
 

SERVICING VENTILATION

  • We maintain indoor air circulation by opening windows for better ventilation and to dilute airborne contaminants. Our ventilation, air exchange and dehumidification equipment of covered pools are frequently checked.
     
  • Ventilation principle in the case of an outbreak:
    →  Disinfect the air-conditioning vents and ducts once a day.
    →  Disinfect the air-conditioning water system once a day.
    →  Disinfect the fan coil and dust net once a month.
    →  Provide dehumidification device to maintain optimal humidity range.
    →  Monitor the cooling water quality parameters regularly.
     

FOR MORE INFORMATION

Your health and safety is our top priority. If you have specific questions about these procedures and protocols, please direct inquiries to us via email at [email protected]